Terms and Conditions
ELIGIBILITY / AGE RESTRICTIONS
By accessing and using this website you confirm that you are aged 18 or older agreeing and accepting the terms and conditions detailed on this page. Otherwise you are prohibited from accessing and using this website.
By using our website you give full permission for Avatar Vapes to carry out at any time any checks that we consider necessary to verify your identity and creditworthiness with any third party providers of information. This will involve us using 3 databases including the electoral roll to verify your age.
This is done only to confirm your identity. A credit card check is not performed and your credit rating will be unaffected. If you are found to be under the age of 18 then you will get a full refund and your order will not be processed. If you are under 18 then please, DO NOT ORDER from Avatar Vapes.
If you falsely declare your age to us, you shall be held responsible for all costs, expenses, losses, damage, fines and other penalties that we may suffer or incur as a consequence of your false statement.
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.
Avatar Vapes reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
LICENSE TO USE WEBSITE
Unless it is otherwise noted stated we and/or our licensor’s own and operate the property rights of this website and all it’s the material therein. All rights are reserved. Pages from this website can be viewed and printed for personal use only. The following restrictions are set out within our Terms and Conditions: You must not:
Re-publish content material in any form from this website
Sell, rent or sub-license material from this website
Copy, duplicate, reproduce or exploit material from our website for any commercial purposes
Edit or modify any material from this website
Re-distribute any material from this website
CUSTOMER / USER GENERATED CONTENT
The material, images, sounds, information and communications that you submit to our website for whatever purposes will grant us a worldwide, non-exclusive license to reproduce, translate, distribute and publish in for existing or future commercial purposes. The communications and material you submit to our website will be handled in a non- confidential and non-proprietary manner and you also grant us the right to sub-license these rights and the right to bring any actions for infringement on of these rights. You must not submit any illegal or unlawful content and must not infringe on any third party’s legal rights.
FAIR AND ACCEPTABLE USE
When using and accessing our website any intentions to cause damage, deny or prohibit accessibility to the website in any way that is unlawful, illegal or any instance of fraudulent or harmful behaviour is prohibited. Using and accessing our website in order to copy, store, host, transmit, send, use, publish or distribute material that consists of damaging computer software is prohibited. Without prior written consent you may not conduct perform any systematic or automated data collections in relation to our website. Unsolicited transmission of commercial communications is prohibited. Without prior written consent, any sharing of marketing of our website for any purpose is prohibited.
You hereby indemnify our website and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.
MONEY BACK GUARANTEE
All unsatisfied purchase orders must be returned within 14 days of receipt along with a complete Returned Merchandise Authorization form in order to receive a refund per our terms. Please contact us via email@example.com so we can assist with this.
Avatar Vapes cannot warrant the complete accuracy of all any information published on this website, that the website will remain available at all times or that content is kept up to standards and date. To the absolute maximum by under applicable law Avatar Vapes excludes all representations, warranties and conditions that relate to this website and the use of our site. This includes, without limitation, any warranties implied by law of satisfactory quality.
BREACHES OF TERMS AND CONDITIONS
If you breach our terms and conditions in any way, we have the right to undergo take action as deemed appropriate and at any time may deny you access to our website by necessary means and/or bring court proceedings and legal action against you. Our terms and conditions are for the benefit of both parties but are not intended to benefit third party associations or be enforceable by any third party. Our relation to these terms and conditions is not subject to the consent of any third party. Avatar Vapes may suspend or terminate this Agreement or a member’s account at any time and immediately if we believe there has been fraudulent activity has been used on our website.
MODIFICATIONS AND REVISIONS OF TERMS AND CONDITIONS
Avatar Vapes has the right to change, modify or revise our website at any time without prior notification. By using our site, you agree to be bound by any changes, modifications and revisions.
RESPONSIBILITY FOR SAFE USE OF YOUR PRODUCTS
You hereby take full responsibility for the use of your Avatar Vapes product. The Avatar Vapes Refills & E-Liquid contains nicotine, glycerol, flavourings, and water. Glycerol is a water based ingredient found in many health products and medicines. You should consult a doctor before using Avatar Vapes products. Each Refill contains nicotine. The effects of nicotine are stimulation, a feeling of relaxation, calmness, and alertness. These effects can last from minutes to hours, and nicotine is considered habit forming and addictive. The carcinogenic properties of nicotine in a standalone form, separated from tobacco smoke, have not been evaluated by the International Agency for Research on Cancer/IARC. The Avatar Vapes Battery and Refills are small pieces and can be choking hazards. Further the components can become very hot if used excessively or left in an open environment and if not used with care can burn skin. Avatar Vapes is not responsible for any harm, loss, or allergic reaction that maybe be caused by the misuse of the product.
Arrival Times: Arrival times shown as a guideline only. If you do not receive your order within the time frame stated please contact us so we can look in to it for you. Once we have dispatched an item it is in the hands of our couriers, this means we have to adhere to their policies and procedures. Items are not considered to be lost in transit until 15 days after the dispatch date. Once the 15 day has passed we will either refund or replace the lost item. You may be required to complete a claims form so we can be reimbursed for the cost of the item from the Courier. We cannot accept any responsibility for incorrectly entered addresses or if our Couriers are unable to deliver to your address and any other situations beyond our control.
Address Changes: If you place an order with Avatar Vapes and decide you want to change the address, you must notify us as soon as possible. Within 24 Hours your order will already be processed and be sent for shipment. We are not able to offer any refunds for packages address to the incorrect address.
Cancellation period: Once an order is placed with us, you have 14 days from date of receipt to cancel the order and return the items to us. You will be liable to pay the return postage cost.
We shall not be liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or failure to obtain a signature or because of other circumstances beyond our reasonable control. In cases of items returned to us due to failed delivery it will be the customer’s responsibility to arrange and pay for re delivery. Also although the Post Office charge for a service and an estimated delivery time, it is just an estimate and they do state it can under extreme circumstances take up to 14 days for delivery.
With the exception of Express Delivery items we cannot refund or replace lost items until 14 working days has elapsed since the date of dispatch. It is not until then that our courier/Post Office will recognize that the parcel has been lost.
Standard UK Delivery – a fee of £3.80 will be charged for postage.
You can expect your order to arrive usually within 2-3 working days from receiving your dispatch confirmation email.
Express UK Delivery – a fee of £5.99 will be charged for postage. If you place your order by 4pm you can expect your order to arrive within 24-48 hours (working days) from receiving your dispatch confirmation email.
International European Delivery – a fee of £10.00 will be charged for postage.
International European Countries delivery is usually 5-10 working days from receiving your dispatch confirmation email.
International Non-European Delivery – a fee of £15.00 will be charged for postage.
International Non-European Countries delivery is usually 10-15 working days from receiving your dispatch confirmation email and is subject to customs clearance, all customs charges are the responsibility of the buyer not the seller.
VOUCHER / DISCOUNT CODES AND SPECIAL OFFERS
Discount codes can only be redeemed through our websites against the purchase of the products listed on the Avatar Vapes online stores; they cannot be redeemed at retail outlets supplying Avatar Vapes’ products, via phone or mail order.
Please note that a minimum purchase value may apply which is exclusive of postage and packing.
Discount vouchers cannot be used retrospectively, i.e. applied to orders already placed with us.
Discount vouchers expire one week after the code is published, unless otherwise stated.
Please note that voucher codes cannot be used in conjunction with any other offer.
Voucher codes for free delivery only apply for UK mainland (this excludes the highlands and outlying islands).
Avatar Vapes reserves the right to cancel online vouchers at any time.